Careers

RANCH HOUSE CUSTOMER SERVICE ASSOCIATE

 

Job description
Firestone & Robertson Distilling Company, LLC is seeking dedicated service-driven candidates for our Ranch House Customer Service Associate position. Our ideal candidate is a passionate brand ambassador and will provide exceptional service in all areas including, but not limited to guest services, retail support, and event assistance. This person will work closely with the Hospitality Department and play a key role in our customer facing activities.

 

Responsibilities:
• Ensure consistent high levels of customer satisfaction through excellent customer care

• Answer phones and customer inquiries, assist with tour bookings and guest check-in

• Process POS system transactions and adhere to proper cash handling procedures

• Assist with daily opening and closing duties

• Support Firestone & Robertson events, assist with guest check-in, retail, and Tavern support where needed

• Cross sell products and services provided by Firestone & Robertson Distilling Company, and provide genuine service to increase sales and customer loyalty

• Uphold and follow all company policies

 

Requirements
• Ability to work weekends and some late nights

• Basic understanding of customer service practices, customer service or retail experience is a plus

• Dependable and trustworthy

• Flexible and able to adapt and react quickly

• Ability to perform under pressure and address customer inquiries in a timely and appropriate manner

• Strong verbal communication skills

• Capability to multi-task while being attentive to customers and the needs of the business

 

 

PLEASE EMAIL CAREERS@FRDISTILLING.COM IF YOU ARE INTERESTED IN APPLYING FOR THIS POSITION.